Terms and Conditions

SMS/Text Messaging Program — NH Immigrant Support Hotline

Effective Date: 01/01/2026

These Terms and Conditions (“Terms”) govern your use of the SMS/text messaging program operated by [NH Immigrant Support Hotline] (“the Hotline,” “we,” “us,” or “our”), a program of the Granite State Organizing Project. By opting in to receive text messages from us, you agree to these Terms.

1. Description of Service

The Hotline provides callers with information, referrals, and resources by phone and, where requested, by text message. Opting in to text messages allows us to send you the specific resources, referrals, or follow-up information you request.

2. Not Legal Advice or Representation

The Hotline provides general information and referrals only. Nothing sent through this program constitutes legal advice, and use of this service does not create an attorney-client relationship or any form of legal representation between you and the Hotline, its volunteers, or affiliated organizations. For legal advice specific to your situation, we encourage you to consult a licensed attorney or an accredited legal representative.

3. SMS Program Terms

Consent: You must affirmatively opt in (verbally or by text keyword) to receive text messages. Consent is not a condition of receiving hotline services by phone.
Message types: Resource referrals, requested information, appointment or follow-up reminders, and program updates you asked to receive.
Message frequency: Varies depending on your requests.
Message and data rates may apply.
Opt-out: Reply STOP at any time to stop receiving messages.
Help: Reply HELP or contact us for assistance.
Supported carriers may vary; we are not liable for undelivered or delayed messages caused by your carrier.

4. Eligibility

This service is intended for individuals seeking information or referrals through the Hotline. By opting in, you represent that you are the account holder or authorized user of the mobile number provided, or have obtained permission from the account holder.

5. User Conduct

You agree not to use this program for any unlawful purpose, to harass Hotline staff or volunteers, or to submit false information.

6. No Guarantee of Outcome

We do our best to connect callers with accurate, up-to-date resources, but we cannot guarantee the availability, accuracy, or outcome of any referral, service, or resource provided by a third-party organization.

7. Disclaimer of Warranties; Limitation of Liability

The Hotline and its text messaging program are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied. To the fullest extent permitted by law, the Granite State Organizing Project, its officers, employees, and volunteers shall not be liable for any indirect, incidental, or consequential damages arising from your use of this service.

8. Changes to These Terms

We may update these Terms from time to time. Updated Terms will be posted at www.granitestateorganizing.org with a revised effective date. Continued use of the text messaging program after changes take effect constitutes acceptance of the updated Terms.

9. Governing Law

These Terms are governed by the laws of the State of New Hampshire, without regard to conflict-of-law principles.

10. Contact Us

Granite State Organizing Project

1045 Elm Street, Suite 201, Manchester, NH 03101

Email: gsopstaff@granitestateorganizing.org Phone: (603) 668-8250

Website: www.granitestateorganizing.org

Privacy Policy

Privacy Policy — SMS/Text Messaging Program

Effective Date: 01/01/2026

This Privacy Policy describes how the NH Immigrant Support Hotline (“the Hotline,” “we,” “us,” or “our”), a program of the Granite State Organizing Project, collects, uses, and protects information when you contact us by phone or text message (SMS), including to request resources or referrals. By opting in to receive text messages from us, you agree to the practices described in this Privacy Policy.

1. Information We Collect

When you call our hotline or opt in to receive text messages, we may collect:

Your mobile phone number
The content of your messages or requests (e.g., the type of resource, referral, or information you asked for)
Records of message delivery, timestamps, and opt-in/opt-out status
Any additional information you voluntarily share with us to help us connect you with appropriate resources

We do not require you to share sensitive personal details (such as immigration status specifics) to receive general resource information, and we only collect what is necessary to respond to your request.

2. How We Use Your Information

We use the information we collect to:

Respond to your request and send the resources, referrals, or follow-up information you asked for
Maintain records necessary to operate and improve the Hotline
Communicate with you about the status of your request
Comply with applicable law

3. SMS/Text Messaging Program

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted for the purposes of operating the Hotline. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message types: You may receive text messages related to resource referrals, requested information, appointment or follow-up reminders, and program updates you have asked to receive.

Message frequency: Message frequency varies based on your requests and interactions with the Hotline.

Message and data rates may apply.

To stop receiving messages at any time, reply STOP to any message. To get help, reply HELP or contact us at gsopstaff@granitestateorganizing.org or (603) 668-8250.

Carriers are not liable for delayed or undelivered messages.

4. How We Share Information

We do not sell your personal information. We may share information only in the following limited circumstances:

With partner organizations or referral agencies, but only when necessary to fulfill your specific request and, where practical, with your awareness
With service providers who help us operate the Hotline (e.g., messaging platform providers), under confidentiality obligations
When required by law, subpoena, or legal process
To protect the safety of any person, where permitted by law

Text messaging opt-in data and consent are never shared with third parties for their own marketing purposes.

5. Data Retention and Security

We retain information only as long as necessary to fulfill the purposes described in this policy or as required by law. We use reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, use, or disclosure.

6. Your Choices and Rights

To opt out of text messages at any time by replying STOP
Request access to, correction of, or deletion of your information by contacting us at gsopstaff@granitestateorganizing.org
Ask us questions about how your information is used

7. Children’s Privacy

Our services are not directed to children under 18, and we do not knowingly collect personal information from children under 18 through this program.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted at www.granitestateorganizing.org with a revised effective date.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at: